DELIVERY DATES - DVS (minimums apply dependant on Postcode zones) TUES /THURS & SAT or DX _ NO MINIMUM SPEND TUES/WED/THURS/FRI - SHOP OPENS THURSDAYS for ORDERS for NEXT week WhatsApp 07767091980 FACEBKTRADE-EVOLVE FLOWERS for updates!
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DELIVERY DATES - DVS (minimums apply dependant on Postcode zones) TUES /THURS & SAT or DX _ NO MINIMUM SPEND TUES/WED/THURS/FRI - SHOP OPENS THURSDAYS for ORDERS for NEXT week WhatsApp 07767091980 FACEBKTRADE-EVOLVE FLOWERS for updates!
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Shipping policy

Coronavirus (COVID-19) Update

With the impact of the current pandemic of Coronavirus (COVID-19), we can assure you the safety, health and wellbeing of our staff and customers is of the utmost priority. We are monitoring the situation closely and continue to adapt our service where necessary in accordance with the advice of the British Government, (WHO) World Health Organisation and our local council. 

 

Flower and packaging availability

Over ninety per cent of flowers used by Evolve Flowers are British grown and locally sourced.

Orders placed in advance

If you’ve placed an order with us in advance that requires a change due to an area being in lockdown, self-isolation, or another related reason, please email our customer service team at floriststudio@evolveflowers.com with your order number and message and we’ll do our best to resolve the issue where possible. Team Evolve will endeavour to keep you informed ahead of any delays that may impact your delivery.

Nationwide Deliveries

For nationwide deliveries, we use National courier networks. These networks have an update on their websites regarding their policy with any unexpected service interruptions. Please use the online tracking and mobile apps provided to track your parcel. We will endeavour to inform you of any delays as soon as possible. All networks have a policy that if your delivery is not able to be delivered on the day requested for any reason it will roll-over to the next day’s delivery route. 

Third-Party Couriers 

Please understand that couriers are out of our control and if you have an issue with delivery it is best to contact the courier directly. We will, of course, try to assist with any courier related issues. Refunds for transit damage or loss are discretionary. If our perishable products are lost or damaged in transit they are not refunded by couriers. We can assure you we make every effort to package our items effectively to reduce any damage in transit. 

Shipping Policy

  1. We deliver by DPD via DPD Group courier companies.
  2. We will determine whether your order will be delivered by DPD
  3. In the event of a delay by a courier, we are unable to offer a refund or to resend your delivery.
  4. We are unable to provide proof of delivery notifications for orders as this is not a signed for service, tracking is available.
  5. We cannot guarantee that delivery instructions will be followed.
  6. Timed deliveries are not available.
  7. Delivery in the UK to mainland addresses is the next day by noon as standard. Delivery to Ireland and Northern Ireland will take approximately 5 days. Delivery time is subject to changes.
  8. Although our team will always try our best to ensure punctual delivery for our customers, Evolve Flowers cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of Evolve Flower’s control.
  9. In the event of a non-delivery (flowers not having arrived 3 days after their intended delivery date), please contact Evolve Flowers on trade@evolveflowers.com 
  10. It is the customer's responsibility to contact us within 24 hours of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund. Please be advised we will require photos of any damage or quality issues in order for a refund to be considered. 
  11. Evolve Flowers only delivers within the United Kingdom and Ireland. 
  12. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
  13. If you change address, you must update your address details on the "My Account" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 9am 2 days before your next order is due to arrive. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph. Please note that at peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries.