Refund policy

Claims & Damages Procedure 

The majority of products are direct from local growers with whom we work with closely to ensure the quality of your flowers and foliage is as fresh as possible. We take care to inspect products on arrival, check products are stored correctly and are packed with care. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sometimes things do go wrong and if in the unlikely event that the product arrives in sub-standard condition please send details with photographs within 24hours of arrival to trade@evolveflowers.com

We will do our absolute best to find a solution to rectify the issue. Please note that we may substitute products with the next closest option if we feel that the product is not to our quality standards. In most cases we will endeavour to contact you to discuss before packing. 

You can contact us with questions about claims at trade@evolveflowers.com

Exceptions / non-returnable items 

In most cases the perishable products will not be required to be returned. Please do not destroy or dispose of the product until we have explored the issue. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Credits/ Refunds 

All credits and/or refunds are at the discretion of Evolve Flowers Ltd. We will notify you once we have received and inspected your claim and let you know if it will receive a credit. If a credit is issued, then the credit amount will deduct from the next payment due.

If a refund is necessary and approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.